While it shares many features with Skype – user-friendly access to voice, video and IM, for example – Skype for Busi ness also does so much more. Longest Idle - Offers new calls to agents with the longest Available or Inactive Status in Skype for Business.Skype for Business is much more than a business-focused repurposing of the famous peer-to-peer communications app it shares its name with.Serial - Offers new calls to agents in the order they are listed.Parallel - Works like Attendant, but agent must be Available Status to be notified.Round Robin - Offers new calls to each Available agent in turn.Attendant - Everyone's Skype will be notified regardless of Presence status.When referring to routing methods, we mean what answering policy would you like to set. This is why Informal tends to be the recommended method. It is also easier for a member who isn't taking calls to just change their Skype for Business status, or ignore the incoming call. This is less popular because of the extra required step. Formal - This means you have to manually sign into the response group before the user will be able to take calls.This means as long as the user in logged into their Skype for Business client. Informal - This is the recommended and most commonly used method.How group members answer the phone? Attendant, Round Robin, Parallel, Serial, Longest Idle(More detail below).How will members sign in? Formal or Informal(More detail below).A full ring cycle is about 5-6 seconds, this includes a ring noise and silence. You can have a response group ring anywhere from 10 seconds to 180 seconds.(Full Name and What happens if no one answers/Too many calls are queued? (Include Full Number, Username, or instructions) For example: If not answered please link back to my Main Auto Attendant at.

What happens when Observing Holidays? For example: Forward to John Doe's Voicemail, List of Users answering Response Group.

Observed Holidays (July 4th, Christmas Break(12/24-12/26)).

What happens when After hours? For example: Play Out of Office Message (OutofOffice.wav).

Hours of operation (M-F, Closed Sat and Sunday.

Assigned Phone Number (This is an available number that is the direct call number for the group.).

The more accurate and complete a request, the faster a request can be completed.

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